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What does GOTS certified mean?

GOTS is a textile production certification that limits the use of toxic bleaches, dyes and other chemical inputs during the production process of textiles. It is internationally recognized as the toughest organic textile standard because it goes far beyond verifying the organic farming process to include every step of manufacturing. To obtain the GOTS “organic” label, a brand/product must adhere to these rules:

  • Product to contain at least 95% organic fiber
  • The product should not be treated with bleach, formaldehyde or any other toxic substances
  • The product should be colored with nontoxic dyes
  • Be produced in a mill that enforces strict social and environmental standards, treating their employees and the earth with deep respect.

GOTS certified means that our products meet the very highest standards.

What are your shipping fees?

Nakheel gives Complimentary Shipping across Australia.

All orders are dispatched within 3 business days and delivery times vary between 5-10 days within Australia.

Where are Nakheel products made?

Our products are manufactured in India and they have a low environmental impact. We do not employ child labour, ensure that their workers are provided with a clean and safe working environment and that they’re paid fairly.

How can I return or exchange my order?

We can vouch for the quality of our products, but we also understand that sometimes expectations can vary. If you need to return or exchange any product, you can email us at support@nakheel.com.au within 30 days from purchase except for our bedsheets, which come with a 60-days sleep guarantee. Please do ensure that the product hasn’t been used or washed and is in the original packing. We will arrange for a return and should you wish to replace we will send replaced item at no extra cost.

How do I care for my Nakheel products?

Nakheel products are made from only GOTS certified organic cotton, thus can last really long even after repeated use and wash.

However, to lengthen the life of your Nakheel product, we suggest washing them in the cold cycle – also it’s better for the environment!

Though, please refer to washing instructions with each individual product so that you don’t miss out on any specific instructions!

How do I care for my Nakheel Bath Products?

Prewashing your towels before first use will give them better absorbency. For your towels to maintain their quality over time, we recommend the following:

  • Please wash all bath products at 60°, however, for a more environmentally sustainable wash we recommend 40°
  • Do not bleach
  • Can be tumble dried at medium temperature
  • Do not Iron
  • Do not dry clean

How do I care for my Nakheel Bedding Products?

Bed linen washed right will be durable, become even more beautiful with time and benefits the environment. For your bed linen to age gracefully we recommend the following:

  • Please wash all bedding products at 60°, however, for a more environmentally sustainable wash we recommend 40°
  • Do not bleach
  • Hang dry is recommended and benefits both the fabric and the environment. If tumble drying - use low heat
  • Iron on medium temperature

Using a softener will not harm the fabric in any way.

We do not use any harmful chemicals. All bed linen will see shrinkage between 3-5% after a few washes. This has been taken into consideration in the sizing of the products.

How do you pack and ship orders?

We use only biodegradable mailers for our packaging during shipment and processing. This means that each bag is environmentally friendly, dissolvable and will be gone within 90 days when disposed of.

What is a Carbon-neutral brand?

Nakheel uses only organic fabrics and has sustainable manufacturing practices to significantly reduce our CO2 emissions. However, for unavoidable emissions, we balance them by an equivalent amount being removed through our environment preservation initiatives. As a climate positive brand, our efforts go beyond achieving net-zero carbon emissions to create an environmental benefit by removing additional carbon dioxide from the atmosphere.

How long delivery will take?

Most orders are dispatched within 3 business days and delivery times on average take 5-10 days within Australia.

Note: Due to the Covid-19 pandemic standard delivery times may vary.

I would like to share feedback. How can I do that?

We love any feedback that can help us serve you better! All suggestions and recommendations are welcome!

Please write to us on hello@nakheel.com.au.